Mayer Concepts – Inspiring Places Zermatt acts on behalf of the owners of the holiday properties. The company markets and manages the holiday apartments in Zermatt on behalf of the respective owners. All rental income is paid directly to the property owners, ensuring complete transparency.
Every customer (guest) who books a holiday apartment enters into a contractual agreement with Mayer Concepts by making a reservation. This agreement guarantees that the selected apartment will be available to the guest for the booked dates and at the confirmed rate.
A reservation applies exclusively to the booked apartment and does not include flights, transportation, transfers, or any other travel services unless expressly stated.
The booking contract becomes effective as soon as our reservation system sends the automated booking confirmation („Confirmation“). Guests have the right to cancel their booking free of charge within 24 hours of receiving the confirmation if the reservation was made in error.
To guarantee a reservation, a deposit of 30% of the total booking amount must be paid within 10 days of the booking confirmation.
The remaining 70% must be paid no later than 30 days prior to arrival using the bank account specified in the booking confirmation. Upon request, payments may also be charged to the guest’s credit card.
For bookings made within 30 days prior to arrival, including last-minute bookings, the full booking amount is due immediately. Payment may be made by bank transfer or credit card.
Every booking becomes legally binding upon receipt of the booking confirmation.
If you need to cancel your reservation, the following cancellation policy applies. All cancellations must be submitted in writing by email or registered mail.
The following cancellation conditions apply to all bookings:
Days before arrival | Refund |
More than 30 days | 100% |
30 to 14 days | 50% |
14 to 0 days | 0% |
If you cancel your reservation within 30 days prior to arrival for personal reasons unrelated to the circumstances described above, the standard cancellation fees will apply.
We strongly recommend that all guests purchase comprehensive travel cancellation insurance to cover unforeseen circumstances.
If Mayer Concepts is able to re-let the apartment for the same period, we will provide the guest with an appropriate refund or credit at our discretion. If the apartment cannot be re-let, the cancellation charges shown above remain payable.
In exceptional circumstances, and subject to availability, we may also agree to reschedule your booking. Any postponed stay must be taken within one year of the original arrival date.
We reserve the right to cancel your booking before the scheduled arrival date if there is a valid reason to do so. In such cases, we will, wherever possible, offer you a comparable alternative apartment, subject to availability.
Such cancellations are extremely rare. If no suitable alternative accommodation is available or you choose not to accept it, all payments made will be refunded in full.
We also reserve the right to cancel a booking if the guest fails to make the required payment within the specified payment deadline.
The applicable payment deadlines are stated in the booking confirmation. The relevant dates are the booking date and the date on which payment is received.
In such cases, no refund will be granted.
By completing a booking, the guest agrees to pay all applicable rental charges and any additional fees for services booked.
The person making the reservation is solely responsible for the payment of the entire booking amount and any additional charges incurred during the stay.
Guests are expected to treat the apartment, its furnishings and equipment with care and respect throughout their stay.
Any damage caused to the property or its contents will be charged to the guest. This applies both to the person who made the booking and to all members of the travelling party.
We strongly recommend that guests maintain valid personal liability insurance to cover any accidental damage.
Guests are expected to behave in a considerate and respectful manner at all times to ensure that all visitors can enjoy a peaceful and relaxing stay.
All apartments are strictly non-smoking.
Pets are only permitted upon prior request and subject to approval.
We guarantee that the booked apartment will be provided as described on the Inspiring Places website for the agreed rental period.
Should your stay be disrupted or prevented due to circumstances for which we are responsible, we will reimburse any direct costs incurred. However, our liability shall not exceed the total amount paid for the booking.
We reserve the right to retain your credit card details until the end of your stay in order to charge any outstanding amounts for additional services used or for damages caused during your stay.
Once your booking has been confirmed, the agreed rental price is guaranteed and will not be affected by exchange rate fluctuations or subsequent price adjustments within our booking system.
However, we reserve the right to change our prices at any time for future bookings and to adjust them according to seasonal demand.
Guests use the fitness room, jacuzzi, sauna and all other facilities entirely at their own risk.
Mayer Concepts accepts no liability for accidents, injuries or losses resulting from the use of these facilities.
Parents or legal guardians are fully responsible for the supervision and safety of their children at all times.
Each guest is responsible for ensuring that all travel documents required for entry into Switzerland are valid, complete and up to date.
Guests travelling from countries that require a visa are advised to contact the relevant Swiss embassy or consulate well in advance of their journey to obtain the necessary travel documents.
Should anything fail to meet your expectations despite our best efforts, we kindly ask you to inform us during your stay so that we have the opportunity to resolve the issue promptly.
If the matter cannot be resolved during your stay, please submit your complaint in writing by email within 20 days after your departure.
These Terms and Conditions form the basis of the accommodation contract and are deemed to include compliance with the applicable house rules.
The exclusive place of jurisdiction is Zermatt, Switzerland.
These Terms and Conditions are governed exclusively by Swiss law, and any disputes shall be subject to the jurisdiction of the competent Swiss courts.